We will be shut from Thursday the 14th April, and for the whole of next week, and we will re-open on monday the 25th of April.
Orders placed on our website in the interim, will be dispatched soon on our return, in the order they have been received.
This applies to all orders placed on our website, both standard and express dispatch orders.
Many thanks for your understanding.
ORDER CUT-OFF TIMES [FOR DISPATCH TIME PURPOSES] MONDAY-THURSDAY 5PM AND FRIDAY 1PM. please read full "Express dispatch" terms, on delivery terms page.
Delivery terms PLEASE READ
By using this Site, you agree to be bound by, and to comply with, these Terms and Conditions.
PLEASE NOTE: We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time. Unless otherwise indicated, amendments will become effective immediately. Please review these Terms and Conditions periodically. Your continued use of the Site following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions and the reasonableness of these standards for notice of changes. For your information, this page was last updated as of the date at the top of these terms and conditions.
This Site may contain links to other independent third-party Web sites ("Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under our control, and we are not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
Please note that all shelving orders, are made to measure for each customer individually and we therefore CANNOT accept returns, cancellations or provide refunds, (we may at times be able to cancel an order if we are contacted early enough, where no work on the order has yet been done) unless due to an error on our part. Please satisfy yourself with a sample, before placing an order.
You can request to return non bespoke items (at your cost) for a refund, items can only be returned after you have received our approval.
We will process the refund once the items have been received back, and in perfect condition, we will deduct a 15% handling charge. Shipping cost cannot be refunded.
Any claims of damaged goods, must be made on the day of delivery.
We check all orders before dispatch, to make sure they leave us in perfect condition, we do at times save shelve images, so we can keep control and verify the quality and condition of our dispatched orders.
However, in the case you do find your shelves, not to be in perfect condition, i.e. such as scratched or chipped etc…, please contact our sales department as soon as possible, so we can resolve the issue quickly, to your satisfaction.
A note on floating shelves: Our floating shelves, go through an intricate procedure, which necessitate handling the panels through several processes as part of the manufacturing process, and we devote a lot of attention and care, making sure its melamine surfaces stay in perfect condition. But understandingly, we cannot be 100% in control, and damages can occur, and we will reject shelves if we find them to be damaged, even if only on one face.
But we also cannot deny the fact, that there can be at times, and on certain finishes, very minor scratches, or imperfections, not very discernible to the eye at all, where we judge that the result will be totally reasonable and acceptable, and mostly in cases, where this is on one surface only, so it can be positioned to the underneath of the shelve, we will usually label this on the shelve notifying the customer.
We usually ship all of our orders on a next day delivery courier, where reasonably straightforward and economical to do so, but this is not a guarantee.
Where we offer a 2 working day dispatch, we will try our best where reasonable to do so, and is not a guarantee, and unexpected delays may occur, and is subject to availability of materials, if we didn't manage to dispatch your order in time, you may reclaim the express delivery charge. We strongly reccomend, do not book any tradesmen/fitters prior to the delivery of the goods, as we will not be liable for delivery delays.
See full delivery details on our delivery terms page.
FACTORY SHUT DOWN PERIODS
Our factory may close for short periods, due to maintenance, holidays etc., and a notification may be displayed.
Please note, that shelves are produced from man-made board, as chip board or MDF covered with a melamine. We do not provide original solid wood shelves.
Please note that "Width (length)" also indicates wood grain direction, so if for example you would like a shelf of 500mm x 200mm but you want the wood grain to run the short way you should type in the "Width (length)" box 200mm and in the "depth" box 500mm, (see measuring guidance on all-purpose shelving order page).
Shelves are strictly intended for indoor use.
We will make every effort to achieve 100% accurate sizes, but we will only accept returns for discrepancies of +/-2mm, which will be very unlikely due to our thorough checking system prior to dispatch. To qualify for a replacement the item must be returned within 4 weeks of purchase.
Please note before attempting a return request for wrong sizing, it will be your duty to double check with an accurate measuring device, and prove us its inaccuracy, this can be done by holding a tape measure on the shelf showing the wrong measurement, and taking a picture of it and emailing it to us, otherwise you will have to pay for the return, it will have to be well & suitably packaged to avoid damage. Upon receipt, we will confirm the inaccuracy and then refund you the delivery charge and dispatch a replacement item as soon as possible.
All orders placed on this site are manually checked prior to acceptance of the funds paid to us over the internet, and where we have any doubt on order details, we will contact customer by email or phone to clarify.
Items may become out of stock which includes any melamine décor finish wood, and we can’t guarantee it always being available, although we will always try to satisfy where reasonably possible, you will have the choice of having similar items in its place, or to cancel the order and receive a full refund.
We reserve the right to cancel an order without any charge to you.
We will apply a 5% discount to all orders of above £100.00 excluding delivery and Vat, and this will clearly be shown in the basket.