Terms & Conditions

16/12/2018 

YOUR AGREEMENT

By using this Site, you agree to be bound by, and to comply with, these Terms and Conditions.

PLEASE NOTE: We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time. Unless otherwise indicated, amendments will become effective immediately. Please review these Terms and Conditions periodically. Your continued use of the Site following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions and the reasonableness of these standards for notice of changes. For your information, this page was last updated as of the date at the top of these terms and conditions.

PRIVACY

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.

LINKED SITES

This Site may contain links to other independent third-party Web sites ("Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under our control, and we are not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

RETURNS

Please note that all shelving orders, are made to measure for each customer individually and we therefore CANNOT accept returns, cancellations or provide refunds, (we may at times be able to cancel an order if we are contacted early enough, where no work on the order has yet been done) unless due to an error on our part. Please satisfy yourself with a sample, before placing an order.

You can request to return non bespoke items (at your cost) for a refund, items can only be returned after you have received our approval.

We will process the refund once the items have been received back, and in perfect condition, we will deduct a 15% handling charge. Shipping cost cannot be refunded.

SHIPPING

We usually ship all of our orders on a next day delivery courier, where reasonably straightforward and economical to do so, but this is not a guarantee.

Where we offer next working day dispatch, we will try our best where reasonable to do so, and is not a guarantee, and unexpected delays may occur, and is subject to availability of materials.

We offer next day dispatch on all-purpose and scrap wood shelving, floating shelves will be dispatched within 7 days, and MDF cut to size, and any specials, will be notified at time of order.

FACTORY SHUT DOWN PERIODS

Our factory may close for short periods, due to maintenance, holidays etc., and a notification may be displayed.

SHELVING INFO

Please note, that shelves are produced from man-made board, as chip board or MDF covered with a melamine. We do not provide original solid wood shelves.

Please note that "Width (length)" also indicates wood grain direction, so if for example you would like a shelf of 500mm x 200mm but you want the wood grain to run the short way  you should type in the "Width (length)" box 200mm and in the "depth" box 500mm, (see measuring guidance on all-purpose shelving order page).

Shelves are strictly intended for indoor use.

DIMENSIONS

We will make every effort to achieve 100% accurate sizes, but we will only accept returns for discrepancies of +/-2mm, which will be very unlikely due to our thorough checking system prior to dispatch. To qualify for a replacement the item must be returned within 4 weeks of purchase.

Please note before attempting a return request for wrong sizing, it will be your duty to double check with an accurate measuring device, and prove us its inaccuracy, this can be done by holding a tape measure on the shelf showing the wrong measurement, and taking a picture of it and emailing it to us, otherwise you will have to pay for the return, it will have to be well & suitably packaged to avoid damage. Upon receipt, we will confirm the inaccuracy and then refund you the delivery charge and dispatch a replacement item as soon as possible.

ORDER PROCESS

All orders placed on this site are manually checked prior to acceptance of the funds paid to us over the internet, and where we have any doubt on order details, we will contact customer by email or phone to clarify.

Items may become out of stock which includes any melamine décor finish wood, and we can’t guarantee it always being available, although we will always try to satisfy where reasonably possible, you will have the choice of having similar items in its place, or to cancel the order and receive a full refund.

We reserve the right to cancel an order without any charge to you.

DISCOUNTS

We will apply a 5% discount to all orders of above £100.00 excluding delivery and Vat, and this will clearly be shown in the basket. 

5% discount on all orders over £100