Advance notice: We will be shut for one week, week commencing the 26th of July 2021.
This will reflect on standard and express delivery times accordingly.
As the majority of our shipments are heavy and bulky, which makes it expensive to ship, we have to therefore charge a minimum of £12.00 to all orders of up to £90 excluding Vat, and £15.00 on orders of above £90.00 and upto £200.00, and thereafter an additional £5.00 for every £100.00. See chart below.
|Order value between||£0-£90||£91-£200||£201-£300||£301-£400||£401-500||£501-£600||£601-£700||£701-800||£801-£900||£901-£1000||over £1000|
Dispatch 5-10 working days
This is now our regular order dispatch time for all made-to-measure shelving orders, (excludes orders of accessories only, which will still be dispatched by 48 hours). We will try our best where reasonably possible, to ship within 5-10 working days, this excludes weekends and public holidays, or factory shut down times displayed on our website.
This is not a guarantee, and is subject to availability of materials, etc…, and unexpected delays may occur, do not book any tradesmen/fitters prior to the delivery of the goods, as we will not be liable for delivery delays.
Express 48-hour dispatch
Available only on:
Scrap wood shelving
MDF Cut to size orders.
Orders placed, using our "Express 48-hour dispatch service", will be processed, manufactured and packed, ready for pickup by our courier companies within 48hrs, courier collection usually occurs between 3-5pm in the afternoon. (If the courier will turn up for collection early, this may in affect delay the dispatch to the next day, but we strive to get all express orders ready early, to speed up dispatch time. To prevent delay, order early in the day!).
This service does not include weekends and public holidays, or factory shut down times displayed on our website.
Express service explained:
Orders received during a normal working day, will be dispatched by 2 days later, i.e. order received Monday, will be dispatched by Wednesday [ 2 days later]
Order cut off time [Monday to Thursday 5pm , Friday up to 1pm], [orders received after this time will be treated as received the next day and may be dispatched 2 days from the next day].
Only working days are considered, so if you place the order on Thursday, 2 working day will count as Friday and Monday, if the order is placed Thursday after 5pm, it is counted as received on Friday, and 2 days will count as Monday and Tuesday.
We will try our best where reasonably possible, to dispatch within 48 hours, but this is not a guarantee, and unexpected delays due to shortage of materials, etc…, may occur, do not book any tradesmen/fitters prior to the delivery of the goods, as we will not be liable for delivery delays.
Where we didn’t succeed to dispatch within 48 hours, you can claim back the extra charge, the order will still be treated as priority.
We ship all our orders using a next day courier service, where reasonably straightforward and economical to do so, but this is not a guarantee.
By using next day couriers, although most of our parcels reach our customers the next day of dispatch, this is not a guarantee, and delays on the courier part can occur, and we will not be liable.
On very rare occasions, parcels can get lost in transit, the courier will carry out an internal search to locate the items, this can take up to 3 days and we will not be obligated to send out replacements until the search results are concluded.
Any delivery instructions should be entered in the comment box at checkout at time of order, any changes afterwards, you should contact us ASAP, and we will try to arrange the change.
Customers will receive an email notifying them when orders have been dispatched, and should ensure somebody will be in (the next working day) to accept the order, (If due to unforeseen circumstances there will be no one in, to take delivery, you can [at your own risk] leave a visible note with alternative delivery instructions for the driver).